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SBS 2003 SP1 Installation Failure – Server Tools

will — Thu, 06 May 2010 14:30:06 +0000

I am in the middle of converting a client from SBS 2003 to SBS 2008 – this server hasn’t been particularly well maintained over its lifetime, and as such requires a fair few prerequisite updates before we can get down to the fun bits of the migration.

I needed to install Small Business Server 2003 Service Pack 1 – however it wouldn’t let me! The log files led me to something I believe would be a rarely-seen edge-case. First, the symptoms.

C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs\

setup.log:

Component Name: Server Tools
Version:       5.0
Installation Status:   Failure
Error Message:       An error occurred while copying files for the Server Tools component. See C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs\SBSMSI-remote.LOG for the list of files that were not copied. You may want to run Setup again and reinstall the component.
An error occurred while copying files for the Server Tools component. See C:\Program Files\Microsoft Integration\Windows Small Business Server 2003\Logs\SBSMSI-Backup.LOG for the list of files that were not copied. You may want to run Setup again and reinstall the component.

SBSMSI-remote.log:

MSI (s) (84:34) [23:17:03:647]: PROPERTY CHANGE: Modifying IISDIR property. Its current value is ‘\\SERVER’. Its new value: ‘\\SERVER\’.

[snip]

MSI (s) (84:34) [23:17:03:663]: Product: Windows Small Business Server Remote Portal — Error 1316. A network error occurred while attempting to read from the file: \\SERVER\wwwroot\Images\help.gif

Interesting – The installer is setting IISDIR to the server name, and then trying to read files from non-existent shares. IISDIR is generally c:\inetpub\wwwroot. This led to a search through the registry to no success.

The Application event log was also showing the following errors:

Source: MsiInstaller
Event ID: 11316
Description:
Product: Windows Small Business Server Remote Portal — Error 1316. A network error occurred while attempting to read from the file: \\SERVER\wwwroot\Images\help.gif

and

Source: MsiInstaller
Event ID: 11325
Description:
Product: Windows Small Business Server Common — Error 1325. ‘ConnectComputer’ is not a valid short file name.

On a guess, I decided to check the Home Directory of the default website in IIS Manager – it was pointing at a non-existent network location. The server used to have a line-of-business application running on it which took over the default website for dashboard reporting.

Resolution Steps

Launch IIS Manager (Start -> Administrative Tools -> Internet Information Services (IIS) Manager)
Expand the tree to the default website (Internet Information Services -> Servername -> Web Sites)
Right-click ‘Default Web Site’, select ‘Properties’
Go to the ‘Home Directory’ tab
Select ‘A directory located on this computer’
Set the Local Path to ‘C:\Inetpub\wwwroot’
Click OK, and restart IIS
Run the SBS 2003 SP1 Installation again

Scheduled Reboot task fails with error 0×4f7

will — Thu, 09 Oct 2008 12:27:05 +0000

On all the servers I am tasked with managing I define a scheduled task – allowing me to perform a timed unattended reboot of the system. Most of the time this works well – once in a blue moon it doesn’t reboot the server though!

The command line for the task is:

shutdown /r /t 30 /c "Scheduled Reboot task" /d p:0:0

Occasionally the task fails with an error code of 0x4f7. This means that the console session is logged on and in a locked state!

Long and the short of it – Make sure you completely log off any active administrative sessions on the server when you schedule the next run of the task!

Alternatively, modify the command to look like this:

shutdown /r /t 30 /c "Scheduled Reboot task" /d p:0:0 /f

The /f on the end forces a restart – it also forcefully closes any running applications in any logged-on session.

SBS 2003 – Windows Time Error 1058

will — Tue, 20 Mar 2007 01:07:39 +0000

On an SBS 2003 server today I had an issue where the root cause was the Windows Time (w32time) service not starting.

The ‘Configure E-mail and Internet Connection Wizard’ would not complete, erroring at the ‘Network Configuration’ stage. Logs showed the following:
Error 0×80070422 returned from call to Configuring the time service().
Error 0×80070422 returned from call to CNetCommit::Common().
Error 0×80070422 returned from call to CNetCommit::Commit().

Services MMC snapin showed the Windows Time service as stopped. Starting the service gave the following error:
“Could not start the Windows Time service on Local Computer.
Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. “

Solution:

Click ‘Start -> Run’
type ‘regsvr32 w32time.dll’, click ok
when it says ‘DllRegisterServer in w32time.dll succeeded’, click ‘ok’
Start the time service.

The error will now be resolved and the internet connection wizard should go through without error.